Newboot is more than just a platform—it’s a long-term industrial partner committed to the success of your edge and IIoT deployments. Our support ecosystem is designed to help your teams get started quickly, resolve technical issues efficiently, and maximize the value of your data infrastructure over time.

Whether you’re launching a pilot or managing a global rollout, Newboot offers flexible and responsive assistance across all stages of the deployment lifecycle.

Support Services #

Newboot offers multi-channel support and SLA-based packages tailored to enterprise needs:

• Standard Support Email & ticket-based support with 24–48h response times. Suitable for non-critical environments and basic integrations.
• Enterprise Support Priority support with guaranteed SLAs, including real-time ticketing, emergency escalation paths, and dedicated account managers.
• Onboarding & Training Structured onboarding programs with guided configuration, hands-on sessions, and knowledge transfer for internal teams.
• Remote Debugging Secure access sessions for real-time troubleshooting of edge devices, protocol issues, or application errors.
• Field Support & Commissioning On-site or remote assistance for hardware setup, calibration, testing, and validation in industrial environments.

Documentation & Knowledge Base #

To accelerate deployment and reduce downtime, Newboot provides a full suite of technical resources:

• Product Documentation – Complete reference guides, system overviews, and configuration manuals
• Protocol Guides – Detailed how-to instructions for integrating each supported industrial protocol
• Developer SDK – Tools and APIs for building custom applications or IoT modules
• Release Notes – Continuous updates about product improvements, bug fixes, and feature additions
• FAQ & Troubleshooting – Step-by-step solutions for common configuration or runtime issues

These resources are continuously updated and accessible through the Newboot Webapp or dedicated support portal.

Custom Integration & Consulting #

For organizations with complex infrastructure, proprietary protocols, or advanced AI integration needs, Newboot offers:

• Custom Driver Development – We build and maintain IoT modules tailored to your specific machine or communication protocol
• Architecture Consulting – Help designing resilient, secure, and scalable edge architectures for new or existing facilities
• Data Strategy – Guidance on building standardized data models, ML datasets, and edge-cloud orchestration strategies
• AI Enablement – From dataset curation to model validation and edge deployment

Consulting packages are structured around use cases (predictive maintenance, quality monitoring, energy optimization, etc.) and can be integrated into rollout milestones.

Platform Updates & Roadmap Alignment #

As part of our long-term support strategy, Newboot ensures clients benefit from continuous platform evolution:

• Automated Updates – OTA (Over-the-Air) delivery of patches, new features, and OS upgrades with rollback support
• Compatibility Testing – All updates are validated against your deployed hardware and protocol stack
• Feedback-Driven Roadmap – We prioritize roadmap items based on partner and client needs, ensuring relevance and long-term alignment
• Early Access Programs – Get access to beta features or pilot projects ahead of public release

Newboot is committed to transparent communication and structured change management to reduce risk and ensure operational continuity.